Privacy Policy

At CutelyAustralia, we prioritize the protection of your personal data and respect your privacy. This notice outlines how we handle and process the personal data you provide when using our website.

 

WHICH CATEGORIES OF PERSONAL DATA DO WE COLLECT AND WHY?

 

  • Processing Orders

When you place an order on our website, we collect essential information such as your name (first name and last name), email address, telephone number, and address. This information is necessary to administer your order, communicate with you regarding the order (including support in case of delivery issues), and fulfill our contractual obligations to you.

For payment processing, you will need to provide additional information, such as debit or credit card details. We utilize third-party payment providers who are data controllers for their own processing of your personal data. We recommend referring to their data privacy policies for more information on how they handle your personal data securely.

  • Use of the Website and Newsletters

With your consent, we may also process personal data such as your name and email address when you voluntarily provide it to us while using the website, such as when submitting a product review or subscribing to our newsletter. Your posted review will be retained until further notice, and we will continue sending newsletters until you choose to unsubscribe.

We collect visitor statistics, including the content and pages visited, referring websites, and searches made on our website. This data is used to personalize your online experience, improve our website, and enhance your shopping experience. We do not collect complete IP addresses, and the data collected cannot be used to identify you.

To collect visitor statistics, we employ the use of cookies and similar technologies. By enabling cookies in your web browser and using our site, you consent to our use of cookies. For more details about our use of cookies, please refer to our Cookie Policy.

  • Direct Marketing and Surveys

We may process your email address to send you direct marketing information, informing you of offers related to our products and services. This processing is based on our legitimate interest in providing you with relevant and tailored offers. With your consent, we may also process information about your order history, order value, payment method, and country of access to send you personalized offers via email and other electronic communication channels.

We may also conduct customer surveys to gain insights into how our customers perceive our products and services. The individual survey results are only retained until we compile them on an aggregated level, after which they are deleted. The aggregated information is retained until further notice.

  • Statistics and Business Development

We may process the personal data you provide, including location, purchased product categories, and payment method information, for statistical purposes. This helps us understand purchasing patterns and demographics, enabling us to continuously improve our business and offer new products and services.

 

WHO HAS ACCESS TO YOUR PERSONAL DATA?

 

  • Third-Party Payment Providers

To process payments, we collaborate with third-party payment providers who handle payment transactions on our website. To fulfill our contractual obligations and administer your order, we disclose your name, address, order information, and payment details to these payment providers. Please note that these payment providers are data controllers for their own processing of your personal data.

  • Delivery, Storage Partners, and Other Service Providers

For order fulfillment, we engage third-party delivery service and storage partners. To administer your order and meet our contractual obligations, we share your personal data, including your name, address, telephone number, and order information, with these partners.

We may also engage additional third-party service providers for activities like customer surveys and sending tailored offers. All third-party service providers are contractually obligated to process your personal data strictly according to our instructions, and they must implement appropriate security measures to protect your data.

  • Group Companies

To fulfill the purposes outlined above, we may disclose your personal data to other companies within the CutelyAustralia group. The disclosure to group companies is based on the same legal basis as the processing itself.

  • Other Third Parties

In compliance with applicable laws, regulations, lawful regulatory requests, court orders, or to establish, exercise, or defend legal claims, we may process and disclose your personal data to other third parties not mentioned above. Additionally, in case of a merger or transfer of assets, we may disclose your personal data to facilitate such activities.

 

WHAT ARE YOUR RIGHTS?

 

You have the right to access the personal data we store about you and request corrections for any inaccurate or incomplete data. If our processing is based on your consent, you can revoke your consent at any time. If you have concerns about our processing of your personal data, please contact us, and you also have the right to lodge a complaint with your local Data Inspection Board.

In accordance with applicable data protection laws, you may also have the right to erasure of personal data, restriction of processing, objection to certain processing, and data portability. The right to data portability covers personal data you have provided to us, which we process based on your consent or to fulfill our contractual obligations.

 

HOW WILL WE NOTIFY YOU OF CHANGES TO THIS NOTICE?

 

If any changes are made to this information, we will notify you on our Help Center. We recommend keeping yourself updated with our Privacy Policy whenever you visit our site.